> FAQ

[?] How much fee do you charge?

Pricing varies by brand. Generally, we charge a fee ranging from 1% to 5% for most products. For certain brands, we offer discount, you pay less than card value instead of paying fee. For detailed pricing, refer to the brand details page.

* A minimum fee of 1.25 USD applies if the calculated fee is less than 1.25 USD.

[?] Is this legal? Do you need my KYC?

Purchasing gift cards with cryptocurrency is legal in most countries. We don't identify clients or require KYC verification. You may want to check local limitations if any exist.

[?] When and where will I receive the gift card?

After 10 confirmations on the blockchain, your order will be processed. Your gift card code will be available on the order page after a few minutes. In rare cases, gift card may take longer to be issued. If this happens, you can contact support for assistance.

[?] I didn't bookmark order page and lost it! What to do?

We recommend bookmarking your order page before making the payment, as this is the only way to access your gift card. If you lose the page, please contact support and provide the transaction hash along with any other relevant details.

[?] What happens if less payment is sent than the required?

If you pay less than required amount, your order will fail. In this case, you will need to contact support to get order completed. To avoid these issues, make sure you include fees charged by your wallet or exchange.

[?] I accidentally bought wrong product! Refund possible?

No, it's not possible to get a refund after your gift card is issued.

[?] Why are you using Cloudflare?

Because of DDOS attacks. We understand it's reducing anonymity, but hard to deal with large DDOS attacks at our scale. We allow and recommend using VPN or Tor for maximum anonymity.

[?] Do you collect any data?

We don't use JavaScript or cookies, no data collected. While we don't log these data, technically, any web server can see your IP address. For maximum anonymity, use VPN or Tor.