1. By purchasing the Gift Card on the Zomato Platform (as defined below), using or
redeeming a Gift Card, the User is agreeing to accept and to be bound by these
terms and conditions, as updated or modified from time to time.
2. The Gift Card bears a 16-digit electronic PPI number along with a 6-digit pin.
3. The Gift Cards can be redeemed towards the purchase of eligible products only on
the Zomato website and mobile application (“Zomato Platform”).
4. Once the Gift Card is purchased, the User cannot cancel it, return it, seek a refund
for it or redeem the Gift Card for cash or credit, except where required by applicable
laws.
5. As a pre-requisite to redeeming the Gift Card, the User will be required to add the
value stored on this Gift Card into their valid account on the Zomato Platform
("Zomato Account").
6. The balance in the Zomato Account shall be deducted when the User makes
purchases on the Platform.
7. The Gift Card can be combined with promotional codes and with other digital
payment options, at Zomato’s or its affiliate’s discretion.
8. The Gift Card cannot be used to purchase other gift cards.
9. The Gift Card cannot be reloaded or redeemed for cash.
10. The unused Gift Card balances associated with a Zomato Account cannot be transferred to another Zomato Account.
11. The Gift Cards may only be purchased in denominations ranging from INR 500 to
INR 10,000, or such other limits as Zomato may determine.
12. In case of multiple Gift Cards being loaded to a User’s Zomato Account, the Gift
Cards having the earliest expiration date will be applied to the User’s purchases on
the Platform first.
13. There is no fee or other charges associated with the Gift Card purchase on the Zomato Platform.
14. No interest will be payable by Vananam on any Gift Card or Gift Card balance.
15. The Gift Card is valid for a period of 4 (four) years from the date of activation of the
Gift Card.
16. The Gift Cards are normally delivered instantly. However, there may be delays in the system upto seventy-two (72) hours.
17. Credit and debit cards issued outside India cannot be used to purchase a Gift Card.
18. Gift Card usage information shall be available on Zomato Platform to the User.
19. While redeeming the Gift Cards, if the User’s purchase on the Zomato Platform
exceeds the balance in the User Zomato Account, the remaining amount must be
paid by the User through credit card, net banking, debit card or other digital payment
methods available on thePlatform.
20. The User agrees and understands that the Gift Card is a prepaid payment instrument regulated by the RBI. Under the applicable laws, Zomato / Vananam may be required to share the details of the Gift Card purchaser/ redeemer and/or any other
information in relation to the redemption of the Gift Cards and/or transaction undertaken using the Gift Cards, with RBI or other governmental/ statutory authorities. Zomato/ Vananam may contact the purchaser/ redeemer (as the case
may be) of the Gift Cards for any such information. By registering the Zomato Gift
Cards, the User explicitly gives their permission for the usage of their personal
information to comply with RBI guidelines and regulations.
21. The User agrees to provide truthful and accurate information during the purchase of
Gift Cards. Zomato may contact the User for further information and documents from
the User to comply with KYC and anti-money laundering guidelines issued by RBI from time to time.
22. Zomato reserves the right to change the Gift Cards terms and conditions from time to
time at its discretion and without prior notice to the User.
23. If the Gift Card is non-functional, the User’s sole remedy (and Vananam/ Zomato’s
sole potential liability) shall be the replacement of such Gift Card, for the value
remaining in the non-functional Gift Card.
24. Zomato shall consider requests for blocking of Gift Cards only from Users who have registered in accordance with the terms above.
25. Any cancellations shall be at the sole discretion of Zomato.
26. Zomato reserves the right to deny accepting any Gift Card if it suspects that there is duplicity of Gift Card.
27. Zomato reserves the right to void the Gift Card, close customer accounts and take
payment from alternative forms of payment if (a) a fraudulently or unlawfully obtained
Gift Card is redeemed and/or used to make purchases on the Zomato Platform,
and/or (b) the beneficiary/KYC details as per RBI guidelines are found to be incorrect/insufficient. In such cases, the funds shall be credited back to the same
source from where these were received from.
28. Fraudulent/unlawful/misuse of Gift Card shall result in cancellation of order, which
has been made using the Gift Card without any liability of Zomato.
29. In case of any cancellation of orders purchased using Gift Cards, the amount will be added to the User’s Gift Cards balance.
30. The User is solely responsible for the safety and security of the Gift Card. Further,
once the Gift Card has been sent to the User, the User is bound to protect the Gift Card’s 16 digit code and 6 digit PIN as the same constitutes confidential information.
Zomato/Vananam shall not be responsible to provide new Gift Cards in the event (a)
this confidentiality obligation is breached by the User, or (b) Gift Card is lost, stolen or
used without permission or unlawfully.
31. User agrees to indemnify Zomato/ its Affiliate, officers, directors, from all claims
brought by any third party against Zomato/ its affiliates, officers, directors, arising out
of or in connection with any breach of these Terms.
32. Zomato does not warrant that the services and products provided to the User
pursuant to these terms and conditions will be free of interruptions, errors, bugs,
viruses, or security problems.

33. Neither Vananam nor Zomato makes any warranties, express or implied, with respect
to Gift Cars including without limitation, any express or implied warranty of
merchantability or fitness for a particular purpose.
34. Zomato makes no representation or warranty that the Platform will always be
accessible without interruption.
35. In no event shall the liability of Zomato for any claims arising by the purchase or
usage of Gift Cards exceed the value of the respective Gift Card.
36. The User may write to giftcards@zomato.com for any support with regards to usage of the Gift Cards.
37. The courts at New Delhi shall have exclusive jurisdiction for any disputes arising in relation to Gift Cards.

Click on zomato://gift_card/claim_page
Enter the 16 digit card number and 6 digit pin and tap on claim
OR
Go to Zomato App
Open MY profile
Go to Claim gift card
Enter the 16 digit card number and 6 digit pin and tap on claim